Shipping policy

Shipping & Delivery Policy — CLAX Trolley UK

Last updated: 20 August 2026

1. Where we ship

We ship worldwide from the United Kingdom. Available shipping destinations and rates are shown at checkout before you complete your order.

2. Our carriers

We deliver to the entire United Kingdom and beyond. Most UK and international orders are shipped with DPD or UPS; for international orders, the carrier used may vary by destination. We use our established network of carriers and agents to select the best transport solution for each order, balancing speed, security, and cost — so that your order arrives safely and on time.

3. Delivery times

We aim to deliver within 3–5 business days of dispatch for UK orders. Delivery times for international orders vary by destination and are shown at checkout. These are estimates, not guarantees, and exclude any customs clearance delays (see Section 5).

We are not responsible for delays caused by the shipping carrier, customs processing, extreme weather, or other events outside our reasonable control, but we will do our best to keep you informed and to resolve any issue promptly.

4. Shipping costs

Mainland UK:

Orders up to £75: £15 shipping
Orders over £75: free shipping

UK highlands, islands, and Northern Ireland, and international orders: rates vary by destination and are calculated at checkout. Contact us at info@claxtrolley.com if you'd like a rate before you order.

5. Customs, duties, and taxes (international orders)

For orders delivered outside the United Kingdom, your parcel may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These charges are your responsibility and are not included in the item price or shipping cost we charge. We are unable to predict what these charges will be — please contact your local customs office for guidance before ordering. We cannot mark international orders as "gifts" or under-declare their value.

6. Risk and title

Risk in your order passes to you when the goods are delivered to you or to a person you have nominated to receive them at the delivery address. Title (ownership) passes to you once we have received payment in full and the goods have been delivered. Until delivery, we remain responsible for the goods — including if they are lost or damaged in transit.

7. Lost or damaged parcels

If your order does not arrive within the estimated delivery window, or arrives damaged, please contact us at info@claxtrolley.com with your order number. We will investigate with the carrier and arrange a replacement, refund, or other resolution as appropriate — this does not affect your statutory rights.

8. Incorrect delivery details

Please double-check your delivery address at checkout. If a parcel is delayed, returned, or lost because of an incorrect or incomplete address provided by you, we will do our best to help resolve the issue, but any additional shipping costs to resend the order may be your responsibility.